Manuh is a client centric IT services company offering comprehensive IT Solutions & Services across several industry segments such as Healthcare, Manufacturing, Energy & Power, Transport & Aviation, Finance, Telecom, Media and Government. We bring value to the table by providing low cost yet most effective and advanced solutions for our customers. Manuh is emerging global IT Services Company and brings high quality, greater efficiency, cost effectiveness and responsiveness to customer/client business and the ability to transform investment to strategic initiatives. Manuh offering a one-stop shop solution for all customer requirements – from a Custom Application/Product development & management services to an e-commerce or m-Commerce Portal development work, rich and dynamic websites including a bunch of other support services as part of our Marketing Support Services program.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases