Founded in 2000, Sofbang is a leading solutions provider and system integrator of the Oracle Cloud Platform, Oracle Mobile and Oracle Fusion Middleware suite of products. As an Oracle Platinum partner and former BEA Systems, Inc. partner, Sofbang has over a decade of Oracle expertise. Sofbang specializes in providing enterprise customers with dynamic mobile, cloud and middleware solutions, enabling them to create, integrate and run agile, intelligent business applications leveraging the Oracle Cloud platform and Oracle Fusion Middleware stack. We design solutions with Scalability, Flexibility and Extendibility in mind. We call this concept Designed for Change. Our solutions help organizations reduce costs, increase revenue, enhance end-customer experience, promote accountability and transparency, and improve productivity. Our company was founded with the passion that comes from seeing clients achieve strategic success. Sofbang is headquartered in Chicago, Illinois and is minority owned.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases