Voice /E-mail/chat process Technical /Non-Technical
UK/US Shifts. 24/7 Rotational shifts. 5 days working and 2 days week offs. Qualification required is any UG /Graduate fresher or experience/PG/B.E/B.Tec/B.sc can apply. Salary: Fresher upto 13K (In hand) + Incentives. Salary: Experienced upto 16K (In hand) + Incentives. Free pick up and drop facility. Food coupons of 1100 rs per month Night shift allowances of 115 rs per night overtime allowances Internal job posting within 6 months.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases