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MEGA DRIVE @ RIVERA FOR NON VOICE / VOICE PROCESS / SAL UPTO 4L!! CALL 9916810679...

Rivera Manpower Services
Keywords / Skills : "CALL CENTER", "KPO", "BPO", "CSR", "TSR", "INBOUND", "OUTBOUND", "ECOMMERCE", "TECHNICAL SUPPORT", ”CUSTOMER SERVICE”, ”CUSTOMER SUPPORT”, ”PROCESS ASSOCIATE”, ”PROCESS EXECUTIVE”
1 - 4 years
Posted: 20th Mar 2017

Industry
ITES/BPO
KPO/Analytics
Function
Finance & Accounts
Role
Customer Service Executive (Voice)
Technical Support Executive ( voice)
Fresher
Finance Assistant
Education
Any graduate
Salary
2.50 - 4.00 lacs
Posted On
20th Mar 2017
Job Description
HI Warm greetings from Rivera Manpower Services...

Looking for a job or a job change ?? Your hunt is just a call away. Dial-9916810679 and get into top MNC bpo/kpo/call center in Bangalore!! huge job opportunities 200+ openings under one

roof!!spot offers!!make the best use of the opportunity.


JOB DESCRIPTION:
Handle inquiries via phone, email or voicemail 
• Communicate effectively and answer calls in a friendly and courteous manner

• Handle enquiries and resolve them within the given SLA

• Have a basic understanding of finance and how the F&A process works

• Focus on handling calls and email inquiries from our customers

• Provide suggestions on process improvement, if any, on a regular basis

• Go through cross training internally in the team on at least one different process

• Pay close attention to detail

• Ability to multi task

• Have to be flexible in order to meet the requirements of taking different types of calls with multiple process knowledge.

• Have proficient communication skills both oral and written

• Be able to display teaming and co-ordination skills. Resolve issues or demonstrate change

• Understand the nuisances of what’s expected in the SLA and ensure they are met by self and the team.

• Understand the business better and have proficient communication skills both oral and written

• Help colleagues and ensure completion of work

• Understand markets and share important client issues with senior management

• Be more assertive in the daily job function. Take the lead in completing assigned tasks

• Understand the functionality of various tools used for processing teams such as GFIS, GSS Tools, etc.

• Provide suggestions/ideas on process improvement, on a regular basis and also showcase the ability to implement the same.

• Go through cross training internally in the team on different process


walk in b/w :10a.m-4 p.m (monday -saturday) spot offers just 2 rounds of interview:(walk in with multiple copies

of resume walk out with offer)

REF: swathi 9916810679

Walk in @Rivera Manpower Services:

#8,samsung plaza

2nd floor,BTM 2nd stage

Near to water tank

Next to CCD



About Company
Rivera Manpower Services is one of the leading exceutive search firm in Bangalore.We have been awarded as "The Best Performer" for the year 2011 for volume hiring and Mid level hiring by leading MNC'S.
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