Responsible for all Sales &Marketing activity, and Marketing strategy across the Division DTC/ B2C/B2B/Multi-OmniChannel/BTL & ATL / Digital as well as Social activities. Fully responsible for revenue growth for the business as well as ownership of the development and execution of overall marketing strategies including brand marketing plans and crucially the ecommerce strategy, ensuring effective and impactful customer communication & promotion across the business.
Maintaining Key relationship with health practitioner, professional and amateur sportsclub, sports nutrition supplement stores, Gym/Health Clubs, personal trainers & other similar professionals.
Managing direct sales channel distributors all over India.
We at Vitasta Consulting Pvt. Ltd are servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases