Job title: Marketing Executive Reports to: Manager
Duties and responsibilities:
Good to have knowledge on Educational Products Good teamwork skills Communication skills and networking ability Adaptability Market research analysis Strong attention to detail Good organisation and planning skills Creativity and writing skills Commercial awareness Numerical skills
Core skills required: Excellent communication Content reading & writing Online & direct marketing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases