Company India (Offices of the U.S.) Tax Compliance Group works with U.S. based clients of companyTax to provide tax compliance services, including income and several other types of tax return preparation, and computations.
Focus on providing business tax return compliance (including projections, and tax accounting for U.S. federal, state and international tax matters) and related advisory services
Delivery / transition management:
o Management of a diverse team with differing skill.
o Managing busy seasons, periods of intense high volume workloads
o Managing the delivery of specific project deadlines alongside the seasonal activity
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases