Designation:- Executive , Sr. Executive , Asst. Manager.
Title:- Operational Role - Order processing , CSR.
Order confirmation for production from CRM.
Factory production capacity analyse & assigning orders accordingly.
delivery date & NOC date confirmation to CRM
Planning & control in order to deliver product on or before commitment date.
Disputes solving with CRM.
Coordination with production manager about prospective orders, plan & men force required.
Preparing unit wise daily output report & efficiency report against given target.
Review customer complaints
Track customer complaint resolution
Direct the daily operations of the customer service team
oversee the achievement and maintenance of agreed customer service levels and standards
develop and implement customer service policies and procedures.
Candidate must have relevant experience in the Gems and Jewelry industry. With at least 3-5 years experience in team handling.
Candidate must have exposer and experience of export market.
Candidate must have detailed and in-depth knowledge of Jewelry designs and various attributes of product.
Candidate must have excellent communication skills
Salary Details :20K to 50K (Refer the discussion for Salary bracket)
Job Location:- Mumbai - Borivali East
Shift Timings :- Rotational Shift (As per US timings