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Keywords / Skills : Relationship management

3 - 4 years
Posted: 2017-10-13

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Operations Manager
Posted On
13th Oct 2017
Job Ref code
60331960
Job Description

Reservation and Room Allocation in Hotel Management Software

Lead, Train, Supervise and manage team of Housekeepers, F&B Production, Security

Vendor Management for local purchases (Grocery, Consumables)

Billing, Accounting and Cash/ Credit Card Collection via EDC Machine

Guest Greeting, Servicing and Interaction throughout the stay

Soliciting positive & encouraging feedback on Online Portals as well as Offline
Feedback Form

Maintain Checklists of Operations and Maintenance of the property

Manage Reception for any Guest Requirements

Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing.

Greet, check in and settle guests while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way

Schedule shifts for the team, manage leaves and assign duty and responsibility. and ensuring it remains within permissible limits.

Relationship management Key Skills:Key Skills:

Ability to communicate clearly in English and Hindi

Evaluating the performance of operations staff, Overseeing staff levels and schedules.

Understanding hotel procedures and policies

Excellent verbal and written communication skills in English and Hindi

Highly developed interpersonal and people management skills, including ability to interact with and influence people at all levels.

Ability to manage multiple tasks concurrently

Mandatory –

Candidate should have handled hotel operation / front office / check form vendors
Knowledge on Hotel Software

About Company

About Morpheus Consulting

Morpheus Consulting understands the dynamics attached to talent acquisition, relationship management and the required service levels within the regional industry. Our heritage is now our main strength as we continue to work within our core markets to deliver key account management and strong contingency recruitment practices to our clients and candidates.
Recruitment is a people-focused business – our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge.

Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry. With footprints in Asia, Africa and the Middle East, we offer professional and bespoke contingency and retained search services across a variety of industrial sectors. This vast experience, industry expertise and knowledge enables our consultants to identify and present the highest quality candidates to our clients, in line with their business objectives and culture.

We have built our brand by investing in people, whether it is our own consultants, candidates, or clients. This core value is central to our success, which underpins everything we do, and in return has translated into a successful and established Morpheus Consulting brand that our clients and candidates can trust.
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