Keywords / Skills : Very high proficiency in Microsoft Excel. Should be well versed with excel formulas, vlookup and pivot functions Ability to work on large volume of data, number crunching and good analytical skills.
At SecUR we leverage our vast experience and use technology as an enabler to create a safe work environment, while helping clients protect their brand and profits.
SecUR is backed with a BGC experience of over 16 years, having customers across 23 industries and global geographies.SecUR today strives to be a systematic synergy of integrity, professionalism and creative solution engineering in the field of due diligence. Over the last decade, the Company has grown consistently in terms of people, geographic reach, service offerings and financial turnover.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases