Kerala Based company . The position will be in Bangalore
Looking for a tech-savvy Ecommerce Marketing Manager with a background in Sales/Digital Sales, Marketing or Business. The person in this role has an eye for what will appeal to customers and uses an innovate approach to increase customer traffic. As the Ecommerce Marketing Manager, knowing how to organize and interpret data is key. Ecommerce Marketing Manager Duties and Responsibilities
Develop a department-wide online marketing strategy Manage digital Agency Collaborate with IT department to establish site analytics Creates graph in the system to track product sales Lead development of tailored marketing campaigns Maintain contact with IT department to ensure system security Identify and reaches out to potential affiliates Research and formulates ways to optimize user experience Use data to create strategic plan Maintain working knowledge of best practices in marketing
Ecommerce Marketing Manager Requirements and Qualifications
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases