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Manager CRM (Customer Relationship Management) : Vasai : Sal 5 lakhs

Keywords / Skills : CRM, Customer Relationship, Customer Relation, Client Relation, Client Servicing, Customer Service, Customer Care

5 - 15 years
Posted: 2017-12-26

Industry
Entertainment/ Media/ Publishing
Advertising/PR/Events
Function
Customer Service/ Call Centre/ BPO
Role
Team Leader
Other Customer Service/ Call Center - Customer Service Manager
Education
Any graduate
Posted On
26th Dec 2017
Job Ref code
CRM_Vasai
Job Description
Our client in Vasai needs -

Position : Asst.Manager / Manager CRM (Customer Relationship Management)

Salary : 5 lakhs + Travelling + Mobile expenses

Qualification : Graduate / MBA in Business Administration, Marketing or a related field, 

Responsibilities

• Build relationships with key employees among customers

• Create plans to address clients’ business needs

• Advise clients on creating profitable processes

• Schedule regular meetings with customers to ensure they are satisfied

• Act as point of contact for complaints and escalate issues as appropriate

• Help sales team up-sell or cross-sell services and products

• Ensure both the company and clients adhere to contract terms

• Study competition to find new ways to retain customers

• Set sales and revenue targets and work diligently to meet them

• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements

• Proven experience as a Client Relations Manager or Relationship Manager

• Proven track record of meeting and exceeding targets

• Background in customer service; industry knowledge is a plus

• Experience tracking relevant KPIs (e.g. customer satisfaction)

• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

• A customer-oriented attitude

• Excellent communication and negotiation skills

• Problem-solving aptitude

• Ability to work well with a team 

To enable provide you with an appropriate job, some mandatory details are required by us. Request you to pls re-send us your cv in word file (doc)with the following details to [HIDDEN TEXT] and call after 15 mins during office hours ie 11.00am to 7.00pm to process yr cv and refer appropriate positions for you !

1. An updated CV Must be sent with complete details ie Mobile No, Email Id local and permanent address, Mobile No. Skype ID, Job Profile, Tenure ie period from when to when you are working !

2. Current & expected salary mentioned

3. Updated Photo

4. Notice period details

5. Position applied for in subject line

For an update of current jobs pls visit our website www.jobspothr.com and click on HOT JOBs. If you find a job suiting your caliber and skills, please call us and we will see how best we can help you !

For details contact 83697 08611 / 98191 56570 / 79776 31776 / 99203 81975.

All the best !

Thanks !



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