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Manager-application Support

Keywords / Skills : Apache Tomcat, Apache Tomcat , Production Management Production Management, Operational Supp Operational Supp, t t

10 - 15 years
Posted: 2017-09-14

IT/ Computers - Software
Project Leader/ Project Manager
Posted On
14th Sep 2017
Job Ref code
Job Description

Responsible for coordinating bug fixes between the business and technical team, interacting daily with support teams to resolve problems, managing work queue's and interfacing with developers & architect.
Overall Responsibility for operations of production systems for time collection, payroll processing, billing, and reporting (HG, Ceridian, Oracle)
Responsible for ensuring the quality of production runs and troubleshooting across applications and databases
Responsible for and provide leadership to Application support, system analysts, DBAs
Develop robust processes and written documentation to users, support staff and leadership team
Responsible for addressing escalations of production service systems including root cause analysis, quick problem resolution and communication to users and stakeholders.

Competencies required: (Knowledge, Skills & abilities)

Individual with technical and management experience to lead application support teams
Experience in troubleshooting applications using Oracle DB, Postgres, SQL Server, PHP and Java applications
Understanding accounting principles and working knowledge of accounting applications such as Oracle Financial
Solid skills in data extraction using SQL across different databases and analytical problem solving skills across multiple linked database systems and applications in PHP and java
System admin skills administering and troubleshooting web applications in Apache/Tomcat, WebLogic - Linux environments
Good oral & written communications skills with strong people management & team building skills essential
Prior experience providing operational support for production systems is required

Education & experience:

Experience: 10-15 years
Bachelors Degree in Engineering/MCA

About Company

American CyberSystems, Inc. (ACS) is a global information technology services company offering IT and Engineering consulting, healthcare, and workforce management solutions to Fortune 1000 companies across all major industries. Since its inception in 1998, ACS has grown to over $700 million in revenue and more than 12,000 employees worldwide. ACS is a certified MBE firm, headquartered in Atlanta, Georgia with offices throughout the U.S., Canada, Latin America, and India.
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