Nexsus Techno Solutions is a premier telecommunications and electronic commerce consulting firm. Our Products include Analog and Digital Call loggers, Interactive Voice Response System for various sectors like Banking & Finance, Hospital, Hospitality Industries, Logistics, Education Institutes?etc, Dialer for Outbound call centers, Entire suite of call center products (Inbound/Outbound/Blended). Our Service includes developing and deploying of customized client server or web based application. And providing research and consulting services in various other areas of software development.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases