We are an International HR Recruitment Company started by a Defence Scientist 15 years ago. We have come a long way and today we are one of the very few companies in India who has the expertise to close international positions without the use of Job Portals operating from India.
We are a member-owner of The NPA worldwide Recruitment Network, with partner offices throughout Europe, Asia, Australia, Africa and the Americas. We are presently ranked 1st in Asia and 10th Globally among more than 500 companies worldwide who are part of the NPA worldwide Recruitment Network.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases