4-6 Years of experience on analyzing the requirements for Enterprise Level applications. Knowledge on Java based applications Experience on developing the prototypes using Axure tool Experience on developing the Workflow and Data Flow Diagrams. Experience on drafting the use cases based on BPMN Standards. Experience on understanding the Integration requirements using web services Good Communication and Documentation Skills.
Options Executive Search is a 20 year old leading provider of personalized HR recruitment and consultancy services with a specific focus on finding the right job for professionals with over 5 years of experience in 3 industry sectors – Information Technology, Manufacturing and Infrastructure.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases