Cybertech Systems and Software Ltd CyberTech Systems & Software Ltd, which was incorporated in 1995. CyberTech (CYBERTE/532173) is a listed company on BSE, profit making, debt free, dividend paying and professionally managed company and it's a leading organization in Geographical Information Systems (GIS) domain. CyberTech Systems & Software Ltd. is a leading provider of next-generation Geospatial Solutions (GIS Services), Enterprise IT Solutions (SAP) and Networking & Infrastructure. The GIS Services which we work include ArcGIS Implementation, ArcGIS Desktop, ArcSDE, ArcGIS SDK and ArcGIS Server. CyberTech has been listed thrice in the INC 500 list of fastest growing companies. CyberTech has business partnership with industry leaders like ESRI, MICROSOFT, SAP and CISCO. We are an ISO 9001:2008 certified organization and undergoing SEI CMM Level 3 certification, with employee strength of 450+ To know more about CyberTech, visit www.cybertech.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases