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L1 for a leading VAS Service Provider For Mohali

Keywords / Skills : Nagios, Linux, Windows, MYSQL

2 - 7 years
Posted: 2017-11-10

Nationality
India
Industry
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
B.E/B.Tech
Posted On
10th Nov 2017
Job Description
Job title Techops- Operations and maintenance

Reports to Operations manager

Job purpose

Techops is responsible for directly responding to a wide variety of technical questions and monitoring key batches that are being processed 24x7.

Monitoring of services across all mobile operators domestic and international based on different platforms and protocols.

Techops function is responsible for service upkeep and ensuring TAT and SLAs.

Duties and responsibilities

1. Handling E-mail communication internal or external to the organization.

2. Handling problem management module resolving and escalating end users problems.

3. Monitoring of all types of internet bandwidths and follow up with ISP for resolution.

4. Monitoring and configuration of alerts on nagios.

5. Providing L1 support on various platforms – Windows/Linux, sql/oracle/mysql/maria

6. Data mining.

7. MIS generation, fetching reports by applying queries on data bases.

8. Code deployment and service testing across all sites and managing trackers for record.

9. Planning downtime activities.

10. Respond to client inquiries and requests via phone, email and ticket tracking system.

Qualifications

1. Must have a Bachelor's Degree in any sector - IT related preferred.

2. Good communication skills.

3. Must have strong problem solving skills and highly analytical.

4. Must be willing to work on shifting schedules and holidays.

5. Basic administration tasks and knowledge in Linux (knowledge of basic commands) and Windows operating systems.

6. Scripting knowledge in linux is an advantage.



About Company

We are a leading recruitment consultant of Northern India based at Chandigarh. We specialize in recruitment solutions for Life Insurance, Telecom sector, Banking Sectors, FMCG, pharma sector
About Recruiter
Samridhi HR
HR
Samridhi
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Skills I hire for Php,Android,Software Developer,R2R,Customer Support,Sales,Manager
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