Netzmarkt Technologies India Pvt Ltd. Since 1995 we're inventing, developing and taking care of many web services for ourselves and our customers. Germany's first internet departmental store was invented by us as well as the first online flirt site. We were web pionieers from the beginning, and we still enjoy and are interested in new technologies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases