We are hiring in International BPO for Non-Voice & Voice Profile. Role is to provide customer service via different mode of communication. Undergraduate/Graduate/B.tech/B.E freshers or experienced all can apply. Salary would be between Rs.13000/- to Rs. 28000/- In hand per month depends on experience and last drawn salary. Plus lucrative Incentives differ profile to profile. Both Side Cab or transport allowance, 5 days working, 2 Rotational offs. It's a Great opportunities for freshers who wants to explore their career in BPO industry.
Candidates should have decent and fluent communication skills in English.
Candidates who all are applying should be comfortable for rotational shifts and have valid Aadhar Id.
Please note we don't charge any fee or registration, Job offer is purely on the basis of skills and capability.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases