candidate, this is a mail for making u in note that our firm have good opening for the post of internationals bpo. job description is given below: Job Location: Ahmedabad / Gandhinagar Web & Chat Support - 24/7 shift flexibility with rotational week offs - 19.5k to 22.5k CTC (including allowances) + employee benefits + night shift allowance + performance based incentive
for more detail please contact ujval hr department reckon solutiom 9898519440 [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases