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Job opportunity for Virtual Relationship Manager at HDFC bank

Keywords / Skills : Sales Exec/ Sales Representative

1 - 8 years
Posted: 2018-06-12

Job Description
We have a great opportunity for you, the details of which are mentioned below:

1) Job Profile: Virtual Relationship manager
2) Company: HDFC Bank

CTC: Upto 5.5 LPA

KEY RESPONSIBILITIES:
• Sales and customer relationship management

- Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio
- Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management
- Call handling as per defined standards
- Customer profiling and service

• Customer engagement

- Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.

• Promotion of Digital Banking Platforms

- Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience

• Complaint Management

- Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame

• Audit and Service Quality

- Ensure all laid down systems and process are followed as stipulated by audit and senior management
- Ensure accurate and timely submission of financial transactions and requests.
- Achieve quality benchmark defined as per target

• MIS Reporting

- Ensure timely submission of customer base review reports
- Adherence to set processes for updating customer interactions in CRM

For more info, kindly send your updated resume on [HIDDEN TEXT]/ 959264799

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