Must handle 10 centers in Chennai Smooth functioning of Lab Operations Ensure that Phlebotomist (persons who work in lab) are taking care of the patients well Maintaining reports of all centres Ensure that Phlebo's are giving enough support / satisfaction to customers Need to allocate proper responsibilities for all Phlebo's at all centres on daily basis.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases