Experience in JDE Capital Asset Management Resource functional
Post graduate with Exposure/knowledge in manufacturing / heavy equipment industry domains
Should have experience in at least three Oracle JDE EnterpriseOne Projects (Implementation or Roll Outs or Support or Upgrade) as functional consultant.
Experience with customer service focus
Good experience in solution life cycle management (concept, design, build, market and monetize solutions/services)
Excellent business communication skills, negotiation skills and presentation skills
Knowledge of Conversion Strategies, instance consolidation and data migration.
Ability to work within large teams and learn new functionality and modules during project
Should have prior experience of working in Onsite/Offshore model
Should have knowledge of ERP implementation activities such as Business requirements & analysis, configuration, Conference Room pilot, Gap fit analysis, Application customization functional specifications, testing, data migration and or conversion
Subhujo Technologies is highly regarded for their expertise and innovation in the staffing and consulting industry. IT Projects, Products and Consulting services. Dedicated offshore development team Subhujo Technologies is a leading provider of permanent, contract and temporary staffing solutions. Having a strong understanding of today's technologies, market conditions and environment allows us to consistently exceed our clients' expectations. We differentiate ourselves on the combination of speed, cost and quality. We get you the team you need faster and more economically. We provide cost efficient, premium quality recruitment and consulting services for your staffing and recruitment needs. Specializes in the provision of tailored staffing and recruitment solutions to all sectors of the IT industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases