Notice Period: 30 Days- Please do not apply more than 30dys notice period
Payroll: Hexaware Technlogies:
Interview mode: Telecom & F2F
Responsible for the design, development, coding, testing, debugging and documentation of applications to satisfy the requirements of one or more user areas. May include hands-on new development as well as support, maintenance or enhancement of existing applications. Works closely with client management to identify and specify complex business requirements and processes. Researches and evaluates alternative solutions and makes recommendations.
This resource type provides analytical, technical, business and management expertise to the group and completes assignments which require this expertise. The resource may be required to lead teams of up to 10 professionals or operations personnel. This resource will respond and resolve issues beyond standard management requests as well as using independent judgment to make decisions where no clear precedents exist. This level should typically be used for a senior or lead level resource.
Hexaware is a global provider of disruptive IT & IT-enabled services, complex technology solutions and Business Process services. The company is dedicated in helping fortune 500 companies and larger enterprises in solving their toughest business challenges and enabling business transformation, leveraging its specialized automation-led services and ‘Shrink IT Grow Digital’ strategy. Hexaware focuses on key domains such as Banking and Financial Services, Healthcare and Insurance, Travel and Transportation and Manufacturing & Consumer and specializes in an array of services such as Application Transformation Management, Application Management Services, Enterprise Solutions, Business Intelligence & Analytics, Digital Assurance, Infrastructure Management Services, Digital and Business Process Services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases