This is an amazing opportunity to rebuild a high volume online marketplace. You will have the opportunity to build something exciting and new with the guarantee that your work will be seen by a strong and rapidly growing, global online community of dealers and consumers including antique dealers, interior designers and collectors.
Company is a Private Limited company specializing in software engineering. This company's mission is to bring the best-and-brightest of India’s strong software developer population to build smartly designed back-end infrastructure for Internet companies around the world. It is based out of Bangalore. This new company is fully backed by and technical partner of NY based E-commerce Luxuary Marketplace company. The company is backed by top global venture capital funds.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases