Elixir Consulting represents the ‘Search & Selection’ service for Gi Group in India. The brand Elixir Consulting is adept in recruiting across the industry verticals for positions ranging from middle to senior level. Gi Group is a global recruitment solutions company, headquartered in Italy, with revenues of over Euro 1.1 billion. Our unique consulting driven approach with special knowledge in established business practices has made us a strategic recruitment partner to over 15000 clients worldwide. Our values and culture of continual learning and innovation has helped us grow our network to 19 countries since our inception in 1998.
The Group is credited with the best talent in recruitment function that understands the aspiration of a candidate not merely from the details mentioned in a résumé but essentially from the in-depth interaction that the team undertakes with a job seeker. The consultative and participative approach has been a differentiating factor and has continuously worked while finding the best match for a client or when identifying a ‘career’ for a candidate. To understand the unique talent in each individual or to identify the one that is best suited for the role, the Group has appointed experts in specific industry verticals whose consulting benefits are reaped by both employers and job aspirants. These established industry verticals are in the sectors of IT, ITeS, Consulting, Pharma, Energy, Automotive, Infrastructure, Banking, Retail, FMCG, Hospitality and many more and assert strong ability to service both International and National positions with deftness. Our strategic ability is equally matched by our comprehensive execution. No surprise that most of our business comes from referencing and most importantly through candidates who often refer us further. We welcome you to experience our services and get in touch with the team who listens to you and participates in your important career decisions from the first day of your interaction. For more details, please visit us at www.elixir-consulting.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases