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Japanese Speaking - Technical Helpdesk Associate (Working location: Malaysia)

Keywords / Skills : JLPT, ITIL, Helpdesk, IT Support, Desktop Support

1 - 3 years years
Posted: 2017-11-22

Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Posted On
22nd Nov 2017
Job Description
Job Responsibilities:

1. Provide desktop support for users

2. Support Windows OS, MS-office, MS-Outlook, and client specific applications

3. Troubleshoot and resolve

4. Escalate and coordinate with other IT departments as required

5. Japanese to English and vice versa translation

6. Any other work assigned by the Supervisor

7. Support through telephone

8. Working hours (Monday to Friday excluding Japan public holiday) and on future shift schedule as and when necessary

9. Usual time: 8 am to 5 pm MY time and Energy saving time: 7:30 am to 4:30 pm MY time

Mandatory Skills

1. Japanese speaking, writing and comprehension skills (above JLPT N2)
2. To be able to communicate with customer in business field

3. Can explain and understand all the details of description of both verbal and written Japanese and catch the points

KRAKPI:

1. Provide desktop support for users

2. Support Windows and client specific applications

3. Troubleshoot and resolve

4. Escalate and coordinate with other IT departments as required



About Company

About Emerio:

Founded in 1997 and headquartered in Singapore, Emerio started as an IT applications development and maintenance services organization. Currently Emerio has 2,200+ employees across 11 countries with delivery centres in Singapore, Malaysia, Indonesia, India, Philippines and Thailand.
Emerio became a part of the NTT Group (ranked 32 on the Fortune Global 500 list with consolidated operating revenue of 129 Billion USD) in June 2010. The combination of NTT Com's world-class capabilities in fields such as networks and data centre services along with Emerio's industry knowledge, process expertise and skilled resources makes it a compelling option for organizations looking towards reliability, cost effectiveness and aREAL IT partnership.
Emerio's "Customer First" policy and successful delivery record has earned us an excellent customer retention track record with over 85% repeat business from existing customers.

Emerio became a part of the NTT Group (ranked 32 on the Fortune Global 500 list with consolidated operating revenue of 129 Billion USD) in June 2010. The combination of NTT Com's world-class capabilities in fields such as networks and data centre services along with Emerio's industry knowledge, process expertise and skilled resources makes it a compelling option for organizations looking towards reliability, cost effectiveness and aREAL IT partnership.

Emerio's "Customer First" policy and successful delivery record has earned us an excellent customer retention track record with over 85% repeat business from existing customers.
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