Send me more jobs like this

Japanese Speaking - Junior/Senior Application Helpdesk Associate (Working Location: Malaysia)

Keywords / Skills : application support, it support, helpdesk, technical support, JLPT

1 - 6 years years
Posted: 2017-11-22

Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Posted On
22nd Nov 2017
Job Description
Job Responsibilities

1. Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly

2. Provide technical support on operational or maintenance of ERP HR module/HCM/PC Applications/other PC peripherals using documented (scripted) procedures and available tools

3. Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises

4. Responsible for escalating issues, in case of need/process related, to the higher level in order to resolve the issue

5. Appropriately log all calls accurately in helpdesk database/CRM/ticketing system for proper customer management

6. Responsible to meet customer SLAs agreed in place

7. Perform ad-hoc tasks as assigned from time to time.

Mandatory Skills

1. Degree in any field with min 1 years of relevant experience

2. Minimum 1 years experience as call center operator.

3. Excellent communication skills in Japanese (Oral and Written)

4. Experience in ERP application especially in HR module is added merit

5. Experience in HR administration such as payroll etc.

6. Experience in network or related experiences would be is added advantage.

7. Willing to work on flexible working hours

8. Proficient in Microsoft office tools and applications and remote support

9. Highly self-motivated and directed, with keen attention to detail.

10. Telephone answering skills and business etiquette as a general call center operator

11. Basic skill such as IT networking and Windows

12. Ability to create basic documents required for the log record and e-mail

13. Must meets the minimum skill for each responsible tasks at help desk

14. Must possess general ICT skills and the ability to practice the same in operation



About Company

About Emerio:

Founded in 1997 and headquartered in Singapore, Emerio started as an IT applications development and maintenance services organization. Currently Emerio has 2,200+ employees across 11 countries with delivery centres in Singapore, Malaysia, Indonesia, India, Philippines and Thailand.
Emerio became a part of the NTT Group (ranked 32 on the Fortune Global 500 list with consolidated operating revenue of 129 Billion USD) in June 2010. The combination of NTT Com's world-class capabilities in fields such as networks and data centre services along with Emerio's industry knowledge, process expertise and skilled resources makes it a compelling option for organizations looking towards reliability, cost effectiveness and aREAL IT partnership.
Emerio's "Customer First" policy and successful delivery record has earned us an excellent customer retention track record with over 85% repeat business from existing customers.

Emerio became a part of the NTT Group (ranked 32 on the Fortune Global 500 list with consolidated operating revenue of 129 Billion USD) in June 2010. The combination of NTT Com's world-class capabilities in fields such as networks and data centre services along with Emerio's industry knowledge, process expertise and skilled resources makes it a compelling option for organizations looking towards reliability, cost effectiveness and aREAL IT partnership.

Emerio's "Customer First" policy and successful delivery record has earned us an excellent customer retention track record with over 85% repeat business from existing customers.
Career Advice to Find Better

What can I do when my salary history makes me really expensive in my current job market? I dont want to take a huge salary cut, but I am not having success interviewing.
Ironically, years of experience or having valuable expertise can sometimes put you in a tough spot and leave you feeling frustrated and discouraged. You cannot control where

Similar Jobs
View All Similar Jobs


Walkin for you