Candidates with good communication and technical skills. Should have the flair to work in a consulting firm. Should co-ordinate well with the end Clients Must be a go-getter and understand the IT process well He/She must be self-motivated and work independently to reach the goals assigned. Should possess strong commanding and convincing skills Should be a self-learner, know the growing trends and technological terms Should be flexible to work at Client location Needs to pertain the attitude to attract best resources through job sites/portals Well versed with social media sites
PS: There will not be any targets There will not be any conditional act or contractual job
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases