Our client is a 25 years young INS accredited advertising agency. Through its targeted services, the agency leverages one or more types of widely used and popular marketing and promotion channels – from outdoor, print, TV, digital, social media, radio, and rural - to ensure their clients reach their respective target groups and audiences. They offer a plethora of services that aid in the expansion of a business or brand's outreach and in turn their business' abilities. A pool of talented and experienced writers, ad sales and service professionals, designers and allied staff propels this organization to greater heights. With proven experience, expertise and dedication towards conducting well-orchestrated campaigns, the agency has garnered an enviable list of clientele over time. A lengthy list of testimonials from a growing client base is akin to a testimony of the top-notch services it offers to clients that includes large Public Sector undertakings like NTPC , AAI , Kribco , Power Grid to name of few.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases