Roles and responsibilities Perform IT Audit reviews in areas of GITC, SOX, SOC-1, SOC -2 Audits and Application Control Review. Conducting Quality Review of the work perform by the team on control testing. Reviewing and developing client`s custom control catalogs to ensure alignment of test procedures and control language to enhance efficiencies in remote execution of test procedures. Project management of engagements and responsible for client interaction and feedback system. Engagement planning, management, coordination within the team. Resource allocation and booking management. Review the work done by team on SOC1 testing (SSAE16 or ISAE3402 standard) and SOC 2 Testing and documentation. Identify any IT internal control weaknesses in processes by performing Risk Assessment and document the findings. . Constantly develop strong working relationships with engagement managers and onshore team. Project management of engagements and responsible for client interaction and feedback system. Assist AD in developing new methodologies and internal initiatives.
"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is Indiaâs Recruitment Agencyâs Industry Organization Home page : www.sampoorna.com"
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"QA" or "quality analyst" or "call monitor" or "call barging" or "call audit" or "call auditor" or "quality audit" or "quality auditor" or "quality specialist" or "quality consultant" or "quality coach" or "quality executive"
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases