Pandora R&D Labs, is the premier Software Research and Development Center of Panterra Networks Inc., US, providing world class software solutions in the space of Unified Cloud IT Communications, storage and mobility, catering to global clients providing Software-as-a-Service (SaaS) solutions for small and medium sized enterprises. PanTerra Networks is the leading provider of cloud-based fully managed and self-managed unified IT service solutions for small and medium sized enterprises. The Company's WorldSmart service provides unified communications, storage and mobility services and is delivered from the cloud through a 100% browser-based UC client, eliminating any premises-deployed hardware or software. With infinite scalability, globalized consistency, dynamic elasticity and the benefits of not having to have to manage local datacenters, WorldSmart offers lower operating costs, elimination of capital expense and obsolescence costs, and higher productivity for employees.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases