GSBitLabs is a strategic IT consulting organization specializing in outsourced product engineering services. Our solutions are focused on creating a compelling and sustainable proposition for our client businesses, helping them to build a strong interface venture for their business thus taking it to the next level.
Our founders have experience spanning over 15 years in building complete and simplified IT solutions and packaged to help you transform your business objectives. GSBitLabs designs enable your brand to convey exactly what it should, making it a beacon of clarity, excitement, quality and global appeal.
We have an established team of dedicated, talented, problem-solving engineers and designers to meet tough challenges and execute proven fact-based and implementable strategies. Our services expand to Fortune 500 companies and clients in 6 countries across 3 continents, with the development center in India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases