We have urgent opening with our reputed client into freight forwarding and shipping industry.
Position - Billing Executive Location - Chembur Min 3+ years into Billing profile.
Person should have working experience of at least 5 years service company. (Freight, customs clearance and Transportation ). Should know tally good at writing as well as verbal communication Some one staying at Harbor or central is preferred. Looking for someone energetic and enthusiastic, the one who intends to grow with the company.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases