International Voice Process (Technical Support)
*Excellent verbal and written communication skills in English.
*Flexibility working in night hifts.
Knowledge required for applicants applying for technical process:
Laptop's ,Printer, Scanner, LAN, WAN, Outlook issues, Wifi connectivity issues, Router's issues,Internet applications, Internet Concepts, Knowledge of IP, Basic troubleshooting Skills, Blue screen & Black screen Error.
Excellent communication skills (Written & Oral)
Strong knowledge on computer hardware, network, operating systems, and Internet services preferred
Ability to analyze and solve technical issues for Laptop/Desktops/Applications issues
Ability to apply logical thinking to provide solutions to customer issues
Minimum 1 Yr. experiencing in serving US Customers on technical issues(VOICE ONLY)
•Provide comprehensive support services to support center customers
•Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.
•Take all steps to issues reported to them and resolve or escalate to the appropriate contact.
•Use all available Knowledge Management Tools during the call
•Take all necessary steps to ensure customer satisfaction at the end of the call
Package (CTC): 1.80 - upto 3.60 LPA + Incentives
Deductions only for Provident Fund , Professional tax ..
5 days a week
Female: Cab Facility (YES)
Male: No Cab (Travelling Allowances provided)
Location : Jubilee Hills
Rounds of interview:-
2. Process Round
3. Operations Round
4. Versant/ Communication Round
Interested Candidates can reach us on
[HIDDEN TEXT] ..