• Execute all audits in accordance with professional standards. Takes full responsibility and accountability of the missions assigned and delivers quality deliverables in stipulated timelines • Leads several assignments in parallel and manages the teams, under the authority of the Local Head of Audit (LHA), the IS/IT Audit Supervisor • Prepare phase and coordinate the diagnosis of risk assessment, definition of work programs and methodologies • Delegate the work between the auditors and ensure that the set deadlines for time are met; • Monitor the progress and the quality of the work of the auditors ;and work as a bridge between the management of the audited entity ; • Evaluate the auditors and organize presentations and recommendations to management of the audited entity • Implement the suggestions and responsible for updating and validating the audit methodologies. • In charge of yearly appraisals taking also into account the LHA’s inputs. • Plays a key role in the yearly risk assessment exercise and in the continuous monitoring initiative. • Expected to perform adhoc tasks either locally, for the India Hub or for DCPE Asia Region."
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases