Experience: At least 2.5 years of Internal audit Experience in BFSI (Preferably into Life Insurance)
Should be residing on the Western Line
Client: A leading Brand in the Life Insurance Sector
Location; Goregoan, Mumbai
Package: Upto 10 Lacs p.a.
Preparation of Audit Plan
Defining scope & approach of Audit is properly laid down and logistics of audit are appropriately planned.
Ensure all the Audits are conducted as per the defined audit plan
Timely preparation of audit reports post consultation with the concerned auditee departments
Conducting Revenue assurance, compliance, financial, risk & process audits as per the decided audit plan
Conduct process & compliance audits to identify gaps in processes across departments and implement requisite control measures to plug the gaps
Co-ordination with co-internal auditors in identifying areas to be audited and closure of reports
Preparation and presentations of Risk and Audit issues for the Risk Management Committees and Tier-I Audit Committees
Process designing and review to ensure end to end synergy and identify controls gaps
Detailed reviews of all policies (including Information Technology processes / Policies) and provide inputs for improvement. Audits & reviews through the system to ensure adequate controls are in place.
Follow up for compliance/action taken on audit observations with audited offices
Do a vulnerability analysis on systems and processes and present the risk to senior management.
Drive ISO concepts across departments to ensure effective implementation. Understand the basics of ISO 9001-2008 and 27001 and conduct / facilitate in ISO Audits as and when required
Conduct pre Audits to ensure accuracy of transaction in certain key processes
Experience in assessing and presenting risk based reviews.
Coordinating and executing various risk programs such as Risk & Control Assessments (RCSA)
Creating Risk culture in the organization through Operational Loss reporting, Analysis of Key Risk Indicators and creation of Risk Control Matrices
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases