WinWire Technologies specializes in providing Microsoft Technology focused Services based on Global Delivery Model to Product and Services organizations in North America and Europe. WinWire delivers enhanced customer value with its focus on Microsoft Technology Leadership, results driven Execution Excellence built on WinWire Delivery Framework (WinDFx) and provides exceptional delivery teams by attracting, retaining and growing top Microsoft talent based on its core value of putting People First. Our exclusive focus on Microsoft technology enables us to have the depth and breadth necessary to develop expertise in several Microsoft solution domains.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases