Roles & Responsibilities
• Willing to work in Night shift EST timings. Lead Generation for Software Products / Projects through – Phone and Email
• Tele calling for introduction, Service portfolio & setting up meeting
• Assess and qualify opportunities
• Map the Accounts
• Handle different methods of prospecting e.g. cold calls, email campaigns etc.
• Collect the required information from prospects for demos
• Manage, maintain and update the call responses in database
• Making Outbound Calls and explain about our services offerings to prospects
• Set up telephonic / in-person meeting with prospects
• Timely follow-ups and follow-through
• Qualify the database
• Strong business acumen and results-oriented
• Research and building up prospects lead database
• Report Generation
• Work from a script and set appointments with CIO/VP/Dir IT of US Enterprise accounts with
• revenue from $200 Million to $10 Billion
• Actively and successfully manage the sales process: lead generation; credentials pitch; solution pitch.
WinWire Technologies specializes in providing Microsoft Technology focused Services based on Global Delivery Model to Product and Services organizations in North America and Europe. WinWire delivers enhanced customer value with its focus on Microsoft Technology Leadership, results driven Execution Excellence built on WinWire Delivery Framework (WinDFx) and provides exceptional delivery teams by attracting, retaining and growing top Microsoft talent based on its core value of putting People First. Our exclusive focus on Microsoft technology enables us to have the depth and breadth necessary to develop expertise in several Microsoft solution domains.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases