Customer Service Skills: The customer is always right. Inside sales reps will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
Communication Skills: Inside sales reps speak to customers about a product's different features, and answer any questions they might have.
Flexibility: Inside sales reps might have to work long hours, nights or weekends.
Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
Rolls & Responsibilities:
Learn sales related features and advantages for entire products and services.
Complete entire initial training program and participate in weekly sales meetings to recurrent training.
Ensure to maintain professional attitude to deal with prospects, customers and staff members.
Explain clearly and precisely features and advantages to prospects in entire non-technical terms.
Maintain and update accurate notes in CRM system as well as records according to necessity and instructions.
Ensure to acquire monthly sales quota established by management on basis of past performance of other representatives.
Attain minimum number of calls every day to present leads.
Comply with all company policies for safeguarding client and related corporate proprietary details.
Perform in team of all dedicated sales representative to cross-train and acquire team sales objectives.
Participate in industry events voluntarily to promote prospects.
Develop business through cold calls to new and current leads.
Qualify all new sellers by analyzing their offerings aligned with market needs.
Ensure to manage all existing accounts through steady communication using client service skills.
Manage and provide solutions to all issues related to customer satisfaction
From big transnational corporations to fast growing SME's to fledgling start-ups every corporate body is looking for top talent. All of these are keenly aware that the only real competitive advantage they can have and build in today's flat world is the "human capital".
We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
We credit all our success to three things; customer centric work systems, unflinching belief in our corporate values and our synergy enhancing team. We see repeat business and referral as the operative driver of customer feedback. For more details on us visit www.vitasta.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases