With headquarter in Jeddah-Saudi Arabia, it is an advanced High-Technology plastic Manufacturing Company that is the leader in entire Middle East.Founded in 1965, it has grown to more than 90,000 square meters of facilities using state-of-the-art equipment. With 45 years of combined experience in plastic manufacturing industry, people of it have the unique knowledge and experience necessary to meet customer's expectations a step beyond others in the field and setting the benchmark in today's exciting world of Plastics. With a strong foot hold in Saudi Arabia having branch offices and show rooms all around KSA, we spread our wings to Europe, Asia, Africa and Middle East to feel our presence on world map of plastics.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases