Kaarya Consulting is one of the reputed RPO (Recruitment Process Outsourcing) Services and Staffing Company located in Hyderabad. Our clientele includes highly prestigious global MNC Organizations. We are successfully providing RPO Services to global clients in India, Singapore and other countries.
Kaarya has a highly experienced Top Management Team with 100+ years of experience between them. Our Organization is poised to grow at a very high pace and aims to become a 100 people company by end of 2016. Our vision is to become a Multi Process Global HRO Services Company.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases