The WebSphere Commerce Developer will utilize the following skills:
J2EE development, XML, Web Services, WebSphere MQ and other integration solutions; Single Sign On / LDAP / Portal integration; Design and develop a catalog load process for customers (ID Resolver/Mass Loader); Payment Processor integration; JSTL and the creation of new tag libraries; DynaCache modeling and configuration; Agile development methodology.
Key solution items to be owned by a Senior WebSphere Commerce Developer:
A leading Global Commerce Service Provider, PFSweb enables brands and specialty retailers to achieve their commerce goals. We combine integrated technologies, professional services, and a worldwide network of systems and logistics infrastructure to deliver customized solutions for leading retailers and brands. We create Commerce Without Compromise by merging these solutions together to create a branded online shopping experience across all channels.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases