Vipany have built our credentials in helping companies hire best resources for our client which are scare and niche in the Technology Market. Vipany do have a rich experience in scaling up the teams in SAAS, PAAS, IAAS, IOT and Bigdata areas apart from Telecom Networking, Enterprise Security, Storage Networking, Remote Infrastructure Management, Remote Database Management, Could Security, eArchieve, eDiscovery, Embedded and ROS areas. Vipany is playing a critical role in supporting the Contract Staffing, Executive Search, Volume Hiring and Niche Product Hiring for various technologies Vipany stand UNIQUE in the Talent Acquisition and Research domain with our strong Technical and Business understanding. Our Expertise stands in mapping the Companies to provide right target audience for easy and faster selection process. An earnest request to present our strength of delivery with domain and technology understand in the Product/services hiring space and explore the possibility of working together in the Talent Acquisition domain.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases