Know About Lider Consultancy Services Vision: 100% dependable Recruitment Partner to all our Clients Lider Consultancy Services!! A vibrant recruitment company headquartered in Chennai with branches in Bangalore and Hyderabad. Lider was incorporate during the mid of March 2005. Since our inception from a modest beginning we have grown steadily - a growth due to our Client First approach and our fast response to ever-changing market needs. Lider has positioned itself as a leading specialist professional Recruitment Company and has earned a reputation for providing quality driven service from clients and candidates.
Our dedicated teams have abundant experience across diverse sectors and have developed a mix of very talented professionals who are experts in their respective fields. From single placements to total outsourced solutions, we translate human capital strategies into practical actions and measurable results. Beyond placing candidates into direct roles, we help clients implement effective long-term recruiting and retention strategies. Our Recruitment Agency has earned the respect and trust of leading employers throughout the region by matching talented individuals with challenging career opportunities.
Mission: Customer First policy driven with Team Work and Accountability. At Lider! We believe in giving people opportunities and space to get the job done. Self sufficiency is the key and everyone is responsible for their own work. On any given day, you may be required to wear on several different thinking hats. We're totally open to new ways of doing things and almost always work out of the box.
There is little in the way of corporate hierarchy with each individual contributing, in their own way, towards a common belief and goal. The words 'Multitask' and 'Bandwidth' can always be heard but this doesn't mean that we are all work and no fun
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases