3+ years experience as a Trade & Logistics (SCM) in Dynamics AX 2012
Experience with successful implementations (at least 2 years of experience on projects) - Knowledge of Accounts payable, Procurement & sourcing, Accounts receivable, Inventory management & Product Information management.
Ability to map and configure clients business requirements into Dynamics AX
Should have good experience on Procure to Pay and Order to Cash cycle.
Should have worked on Inventory supply and Inventory costing.
Should have worked on Workflows.
Functional requirement gathering and documentation
Quality Assurance and Testing.
Project scoping, analysis, and estimation
Post-live training and support
Experience of managing, resolving, monitoring performance issues within Dynamics AX 2012 environment.
Certifications in Trade & Logistics module, additional certifications are a plus.
Excellent business communication skill.
Proven capability to collaborate with stakeholders at all levels.
Ability to work in a team environment and add to his teams knowledge base and AX experience.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases