SPOT is a highly professional IT services & solutions company organization willing to provide entrepreneurship power to a common man. Being an ISO certified company that provides systematic procedures, we understand the importance of 'Business wellness' for small time business owners who face 'heat and hate' from the GOLIATHS. Being a NASSCOM member we believe a properly conceived software solution could plug the right holes and minimize mental fatigue.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases