We have an urgent opening for one of our Top MNC Client. Please find below JD.
Work Location: Bangalore & Pune &Chennai
Experience :4-8 Yrs.
If you are interested Please revert back with below details.
Send me your updated profile to [HIDDEN TEXT] Present Location: Present Company Name: Total IT Exp: Relevant Exp: DOB: Primary & alternative Contact no : Present Salary: Expected Salary: Notice Period: Official Notice period:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases