ASAP Info Systems Pvt. Ltd. is a 15 year old staffing company. ASAP offers specialized manpower services to the leading CMM Level 5 companies in India. ASAP focuses on helping the customer in meeting very critical EAS resource requirement and offers a unique business opportunity to the partner / customers to save cost and hassle of getting into the complexity of sourcing and training. ASAP is focused to offer the ready to use resources in most of the critical EAS areas like SAP, Seibel, PeopleSoft, Oracle Applications, Business Intelligence, and MS Dynamics.
Work location: Bangalore
Mode of role: Permanent with ASAP Info systems deputed to MNC Client
Skill: SQL DBA
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ASAP Info Systems (P) Limited is a Software Development and Consulting Company, providing services, solutions and products to Enterprises worldwide.
ASAP has a proven track record of meeting demanding quality and delivery schedules in highly competitive markets.
ASAP ranks among the top in exceeding customer expectations in the Staff Augmentation. We provide highly qualified IT consultants in SAP R/3, PeopleSoft and Oracle as well as other ERP, CRM and all other technology needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases